Complaints Form

As a global regulated investment firm we take all complaints very seriously. In line with the regulation we have established a Clients Complaints Handling Policy of which this form is a mandatory ingredient. Upon receipt of this complaint form duly completed, a thorough investigation of the expressed claim(s) will be conducted with full priority. A Full and Final Response is to be provided within two (2) months from the date of complaint’s submission.

If you have any questions or concerns, please feel free to contact our Customer Support Department at support@markets.com.

Online Query Form

Personal Details

Full Name *:

Address *:

Account Number *:

ID/Passport *:

Phone (Including Country Code) *:

Email

Details of the Complaint

Nature of the Complaint *:

Other Nature of the Complaint:

Date event took place *:

Date you noticed the problem *:

Have you communicated with customer support as to the problem?
Yes No

Have You Communicated the Issue With Any Third Party?
Yes No

If yes, include date, name of person and outcome:

Summary of Complaint *:

Supportive Documentation

Please include all supportive documentation to your complaint, if available

Files must be less than 2M.
Allowed file types: gif jpg jpeg png txt rtf pdf doc docx.

If you’re having trouble submitting your form, please click here

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CFD and Investment Strategy Builder accounts are provided by Tradetech Markets (BVI) Limited. Share Dealing accounts are offered in selected jurisdictions by Safecap Investments Limited (a company registered in Cyprus and regulated by CySEC under license number 092/08).

Risk Warning: Trading Foreign Exchange (Forex) and Contracts For Difference (CFD) is highly speculative, carries a high level of risk and is not appropriate for every investor. Any advice provided on this website is general advice only, and has been prepared without taking your individual objectives, financial situation or needs into account. Before deciding to trade Forex/CFDs offered by Markets.com, you should carefully consider your objectives, financial situation, needs and level of experience, and consider seeking independent professional advice. By trading, you may sustain a loss of some or all of your invested capital, therefore, you should not speculate with capital that you cannot afford to lose. You should be aware of all the risks associated with trading on margin. Please read the full Risk Disclosure Statement and Terms and Conditions.

TTMBVI Is owned by TradeTech Markets Limited and is a subsidiary of Playtech PLC, a company traded on the London Stock Exchange’s Main Market and a constituent of the FTSE 250 index.

For privacy and data protection related complaints please contact us at privacy@markets.com. Please read our PRIVACY POLICY STATEMENT for more information on handling of personal data.

For Media Contact:
Headland Consultancy
T: +44 (0)20 3805 4822
E: playtech@headlandconsultancy.com