Complaints Form

As a global regulated investment firm we take all complaints very seriously. In line with the regulation we have established a Clients Complaints Handling Policy of which this form is a mandatory ingredient. Upon receipt of this complaint form duly completed, a thorough investigation of the expressed claim(s) will be conducted with full priority. A Full and Final Response is to be provided within two (2) months from the date of complaint’s submission.

If you have any questions or concerns, please feel free to contact our Customer Support Department at support@markets.com.

Online Query Form

Personal Details

Full Name *:

Address *:

Account Number *:

ID/Passport *:

Phone (Including Country Code) *:

Details of the Complaint

Nature of the Complaint *:

Other Nature of the Complaint:

Date event took place *:

Date you noticed the problem *:

Have you communicated with customer support as to the problem?
Yes No

Have You Communicated the Issue With Any Third Party?
Yes No

If yes, include date, name of person and outcome:

Summary of Complaint *:

Supportive Documentation

Please include all supportive documentation to your complaint, if available

Files must be less than 20M.
Allowed file types: gif jpg jpeg png txt rtf pdf doc docx.

If you’re having trouble submitting your form, please click here

Complaints Form

Online Query Form

Personal Details

Details of the Complaint

Supportive Documentation

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An individual approach to investing.