Support Centre

We’re dedicated to providing the information you need, when you need it. Because opportunities can only be found when you have the insight and expertise you need. So, whether you’re looking to speak to one of our team, want a question answering or need more insight into how trading and investing can work for you, we’ve got you covered.

We’re here to help

Phone Support

Our dedicated customer support team is here for you, round the clock, from 10pm GMT Sunday to 9pm GMT Friday.

Live Chat

Chat anytime directly to our customer support time via our live chat function. Our live chat is available 24/5 to answer your questions.

FAQs

¿Comparten mis datos personales con terceros?

 

Podemos compartir su información con varios destinatarios, como entes reguladores, instituciones financieras, autoridades públicas, asesores profesionales, auditores y aseguradoras. Sin embargo, solo divulgaremos datos personales sobre usted en la medida en que lo permitan las estipulaciones del RGPD. Si desea obtener más información sobre aquellos terceros con los que compartimos su información, consulte la Política de privacidad.

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¿Quién se responsabiliza del procesamiento de mis datos?

 

Tradetech Markets (BVI) Limited regulada por la FSC con número de licencia SIBA/L/14/1067, con domicilio social en Ritter House, Wickhams Cay II, Road Town, Tortola, VG1110, British Virgin Islands.

Tradetech Markets (BVI) Limited es la entidad que recopila sus datos. Para obtener más información o para notificar actividades sospechosas, póngase en contacto con customersupport@markets.com o privacy@markets.com de inmediato.

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من هو المسؤول عن معالجة بياناتي؟

 

TradeTech Markets (جزر العذراء البريطانية) المحدودة هي شركة مدرجة بموجب قوانين جزر العذراء البريطانية، وعنوانها المسجل هو Ritter House, Wickhams Cay II, Road Town, Tortola, VG1110, British Virgin Islands، وهي شركة خدمات استثمارية مرخصة لتقديم خدماتها من قبل لجنة الخدمات المالية (“FSC”) في جزر العذراء البريطانية بموجب قانون أعمال الاستثمار والسندات لعام 2010، بموجب الترخيص رقم SIBA/L/14/1067

Tradetech Markets (BVI) Limited هي هيئة يتم بها جمع بياناتك. لمزيد من التفاصيل أو للإبلاغ عن شكوى مريبة، الرجاء الاتصال مع customersupport@markets.com أو privacy@markets.com على الفور.

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¿Qué apalancamiento ofrece su plataforma?

El apalancamiento máximo para clientes particulares es de 1:300. Sin embargo, algunos instrumentos tienen un ratio de apalancamiento máximo propio que puede consultar aquí: https://global.markets.com/es/trading/cfds/.

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أين يمكنني رؤية أوامري المفتوحة أو قيد الانتظار؟

تقع خانتيّ “الوضعيات المفتوحة” و”الأوامر” عند أعلى يسار منصة تداول Markets.com.

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CySEC (EU)

Products

  • CFD
  • Share Dealing
  • Strategy Builder

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to EUR20,000
  • Negative Balance Protection

Markets.com, operated by Safecap Investments Limited (“Safecap”) Regulated by CySEC under licence no. 092/08 and FSCA under licence no. 43906.

FSC (GLOBAL)

Products

  • CFD
  • Strategy Builder

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Markets.com, operated by TradeTech Markets (BVI) Limited (“TTMBVI”) Regulated by the BVI Financial Services Commission (‘FSC’) under licence no. SIBA/L/14/1067.

FCA (UK)

Products

  • CFD
  • Spread Bets
  • Strategy Builder

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to GBP85,000
    *depending on criteria and eligibility
  • Negative Balance Protection

Markets.com operated by TradeTech Alpha Limited (“TTA”) Regulated by the Financial Conduct Authority (“FCA”) under licence number 607305.

ASIC (AU)

Products

  • CFD

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Markets.com, operated by Tradetech Markets (Australia) Pty Limited (‘TTMAU”) Holds Australian Financial Services Licence no. 424008 and is regulated in the provision of financial services by the Australian Securities and Investments Commission (“ASIC”).

FSCA (ZA)

Products

  • CFD
  • Strategy Builder

  • Clients’ funds kept in segregated bank accounts
  • Negative Balance Protection

Markets.com, operated by TradeTech Markets (South Africa) (Pty) Limited (“TTMSA”) Regulated by Financial Sector Conduct Authority (‘FSCA’) under the licence no. 46860.

Selecting one of these regulators will display the corresponding information across the entire website. For more information click here.

Marketsi
An individual approach to investing.

Whether you’re investing for the long-term, medium-term or even short-term, Marketsi puts you in control. You can take a traditional approach or be creative with our innovative Investment Strategy Builder tool, our industry-leading platform and personalised, VIP service will help you make the most of the global markets without the need for intermediaries.

Share Dealing in the Markets Group is only offered by Safecap Investments Limited regulated by CySEC under license number 092/08. We are now re-directing you to Safecap’s website.

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