Support Centre

We’re dedicated to providing the information you need, when you need it. Because opportunities can only be found when you have the insight and expertise you need. So, whether you’re looking to speak to one of our team, want a question answering or need more insight into how trading and investing can work for you, we’ve got you covered.

We’re here to help

Phone Support

Our dedicated customer support team is here for you, round the clock, from 10pm GMT Sunday to 9pm GMT Friday.

Live Chat

Chat anytime directly to our customer support time via our live chat function. Our live chat is available 24/5 to answer your questions.

FAQs

¿Qué apalancamiento ofrece su plataforma?

El apalancamiento máximo para clientes particulares es de 1:300. Sin embargo, algunos instrumentos tienen un ratio de apalancamiento máximo propio que puede consultar aquí: https://global.markets.com/es/trading/cfds/.

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أين يمكنني رؤية أوامري المفتوحة أو قيد الانتظار؟

تقع خانتيّ “الوضعيات المفتوحة” و”الأوامر” عند أعلى يسار منصة تداول Markets.com.

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كيف يمكنني فتح أوامر حد الإدخال/ إيقاف الإدخال؟

لفتح أحد الأوامر المذكورة أعلاه، اختر اتجاهك (بيع أو شراء)، ومن نافذة الأمر الجديد، اتبع ذلك بالنقر على خيار “متقدم”.

إذا اخترت شراء، فسيصبح مسموحًا لك وضع أمر حد الشراء أو أمر إيقاف الشراء. إذا اخترت بيع، فسيصبح مسموحًا لك وضع أمر حد البيع أو أمر إيقاف البيع.

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¿Cómo añado un indicador al gráfico?

Para añadir un indicador al gráfico, haga clic en el botón «Indicadores» situado en la parte superior del gráfico (si está en modo Avanzado) o haga clic en el icono del menú disponible en el gráfico (si está en modo Básico).

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ما هو إيقاف الخسائر/ أخذ الأرباح؟

 

إيقاف الخسائر وأخذ الأرباح هي أوامر حماية تسمح لك بحماية نفسك من المزيد من الخسائر أو تحجز أرباحك عندما لا تكون قادرًا على مراقبة وضعياتك.

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CySEC (EU)

Products

  • CFD
  • Share Dealing
  • Strategy Builder

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to EUR20,000
  • Negative Balance Protection

Markets.com, operated by Safecap Investments Limited (“Safecap”) Regulated by CySEC under License no. 092/08 and FSCA under Licence no. 43906.

FSC (GLOBAL)

Products

  • CFD
  • Strategy Builder

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Markets.com, operated by TradeTech Markets (BVI) Limited (“TTMBVI”) Regulated by the BVI Financial Services Commission (‘FSC’) under licence no. SIBA/L/14/1067.

FCA (UK)

Products

  • CFD
  • Spread Bets
  • Strategy Builder

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to GBP85,000
    *depending on criteria and eligibility
  • Negative Balance Protection

Markets.com operated by TradeTech Alpha Limited (“TTA”) Regulated by the Financial Conduct Authority (“FCA”) under licence number 607305.

ASIC (AU)

Products

  • CFD

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Markets.com, operated by Tradetech Markets (Australia) Pty Limited (‘TTMAU”) Holds Australian Financial Services Licence no. 424008 and is regulated in the provision of financial services by the Australian Securities and Investments Commission (“ASIC”).

FSCA (ZA)

Products

  • CFD
  • Strategy Builder

  • Clients’ funds kept in segregated bank accounts
  • Negative Balance Protection

Markets.com, operated by TradeTech Markets (South Africa) (Pty) Limited (“TTMSA”) Regulated by Financial Sector Conduct Authority (‘FSCA’) under the licence no. 46860.

Selecting one of these regulators will display the corresponding information across the entire website. For more information click here.

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