Support Centre

We’re dedicated to providing the information you need, when you need it. Because opportunities can only be found when you have the insight and expertise you need. So, whether you’re looking to speak to one of our team, want a question answering or need more insight into how trading and investing can work for you, we’ve got you covered.

We’re here to help

Phone Support

Our dedicated customer support team is here for you, round the clock, from 10pm GMT Sunday to 9pm GMT Friday.

Live Chat

Chat anytime directly to our customer support time via our live chat function. Our live chat is available 24/5 to answer your questions.

FAQs

Is there a fee for inactive/dormant accounts?

Yes, any trading account held with our company into which the client has not placed a trade for a period of 90 days or more, is classified as an Inactive Account.

Such accounts are subject to a monthly charge of 10 USD, relating to their maintenance and administration. If there is no available balance in your registration, no fee will be deducted.

Was this answer helpful? Yes No

How can I file a Complaint?

To file a Complaint, click here.

Was this answer helpful? Yes No

How to switch between Real and Demo mode of my account?

To switch accounts click on the Menu located at the top right corner of Markets.com platform and select the last option from the drop down ‘Switch to Demo/or Real’.

If on the mobile app:
Click on the three lined menu at the top right corner of your screen and then click on the Switch to Demo/Switch to Real tab.

Was this answer helpful? Yes No

How can I extract my Account Statement?

You can extract your statement once you go to the Menu located in the top right corner of Markets.com platform.

From the drop down options, select ‘Reports’ and proceed to ‘Account Statement’. You will have the option to choose for which period you would like your transactions displayed.

Was this answer helpful? Yes No

Where can I see my Account Balance & other statuses?

Your account balance and other financial information are located at the top right corner of Markets.com platform (usually toggled through the ‘$’ icon). For financial details of your MT4/5 account, go to the top right corner menu and click on “My accounts”.

Bear in mind that the Account Balance shown does not reflect profit/loss of open positions.

Was this answer helpful? Yes No

CySEC (EU)

Products

  • CFD
  • Share Dealing
  • Strategy Builder

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to EUR20,000
  • Negative Balance Protection

Markets.com, operated by Safecap Investments Limited (“Safecap”) Regulated by CySEC under License no. 092/08 and FSCA under Licence no. 43906.

FSC (GLOBAL)

Products

  • CFD
  • Strategy Builder

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Markets.com, operated by TradeTech Markets (BVI) Limited (“TTMBVI”) Regulated by the BVI Financial Services Commission (‘FSC’) under licence no. SIBA/L/14/1067.

FCA (UK)

Products

  • CFD
  • Spread Bets
  • Strategy Builder

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to GBP85,000
    *depending on criteria and eligibility
  • Negative Balance Protection

Markets.com operated by TradeTech Alpha Limited (“TTA”) Regulated by the Financial Conduct Authority (“FCA”) under licence number 607305.

ASIC (AU)

Products

  • CFD

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Markets.com, operated by Tradetech Markets (Australia) Pty Limited (‘TTMAU”) Holds Australian Financial Services Licence no. 424008 and is regulated in the provision of financial services by the Australian Securities and Investments Commission (“ASIC”).

FSCA (ZA)

Products

  • CFD
  • Strategy Builder

  • Clients’ funds kept in segregated bank accounts
  • Negative Balance Protection

Markets.com, operated by TradeTech Markets (South Africa) (Pty) Limited (“TTMSA”) Regulated by Financial Sector Conduct Authority (‘FSCA’) under the licence no. 46860.

Selecting one of these regulators will display the corresponding information across the entire website. For more information click here.

Marketsi
An individual approach to investing.

Whether you’re investing for the long-term, medium-term or even short-term, Marketsi puts you in control. You can take a traditional approach or be creative with our innovative Investment Strategy Builder tool, our industry-leading platform and personalised, VIP service will help you make the most of the global markets without the need for intermediaries.

Share Dealing in the Markets Group is only offered by Safecap Investments Limited regulated by CySEC under license number 092/08. We are now re-directing you to Safecap’s website.

Redirect