ENSupport Centre
We’re dedicated to providing the information you need, when you need it. Because opportunities can only be found when you have the insight and expertise you need. So, whether you’re looking to speak to one of our team, want a question answering or need more insight into how trading and investing can work for you, we’ve got you covered.
We’re here to help
Phone Support
Our dedicated customer support team is here for you, round the clock, from 10pm GMT Sunday to 9pm GMT Friday.
Live Chat
Chat anytime directly to our customer support team via our live chat function. Our live chat is available 24/5 to answer your questions.
Is there a fee for inactive/dormant accounts?
Yes, any trading account held with our company into which the client has not placed a trade for a period of 90 days or more, is classified as an Inactive Account.
Such accounts are subject to a monthly charge of 10 USD, relating to their maintenance and administration. If there is no available balance in your registration, no fee will be deducted.
How can I file a Complaint?
To file a Complaint, click here.
How to switch between Real and Demo mode of my account?
To switch accounts click on the Menu located at the top right corner of Markets.com platform and select the last option from the drop down ‘Switch to Demo/or Real’.
If on the mobile app:
Click on the three lined menu at the top right corner of your screen and then click on the Switch to Demo/Switch to Real tab.
How can I extract my Account Statement?
You can extract your statement once you go to the Menu located in the top right corner of Markets.com platform.
From the drop down options, select ‘Reports’ and proceed to ‘Account Statement’. You will have the option to choose for which period you would like your transactions displayed.
Where can I see my Account Balance & other statuses?
Your account balance and other financial information are located at the top right corner of Markets.com platform (usually toggled through the ‘$’ icon). For financial details of your MT4/5 account, go to the top right corner menu and click on “My accounts”.
Bear in mind that the Account Balance shown does not reflect profit/loss of open positions.
