ENSupport Centre
We’re dedicated to providing the information you need, when you need it. Because opportunities can only be found when you have the insight and expertise you need. So, whether you’re looking to speak to one of our team, want a question answering or need more insight into how trading and investing can work for you, we’ve got you covered.
We’re here to help
Phone Support
Our dedicated customer support team is here for you, round the clock, from 10pm GMT Sunday to 9pm GMT Friday.
Live Chat
Chat anytime directly to our customer support team via our live chat function. Our live chat is available 24/5 to answer your questions.
I still haven’t received my withdrawal, what to do?
In case you did not receive your withdrawal after maximum timeframe has passed, please contact our Support team via chat or email (support@markets.com) so that we can provide you with relevant information which can be used by your bank to trace the transaction/s and credit the amounts to your account.
The maximum timeframe within which your payment can be received varies depending on the method.
What to do if my registered card has expired but I want to place a withdrawal?
Markets.com is obliged to refund any sources used for deposit. If the bank account linked behind your inactive card is still open, you can still place a withdrawal to this card as the funds will be safely received in your account behind it after internal procedures done by your bank.
In case both your card and bank account are no longer active, please notify our support team via chat or email (support@markets.com) and provide us with an official closure letter issued by your bank.
All new payment methods require verification through a proof of ownership to be simultaneously provided upon method submission.
Do you charge any withdrawal fees?
Markets.com does not charge any withdrawal fees. Some banks or payment providers however, may charge transaction fees according to their fee schedule. Any such fees derived from the payment methods including any exchange fees (due to currency conversion), are not covered by Markets.com and we are not liable to such reimbursement. We suggest to contact your bank for queries you may have regarding such fees.
What is the minimum amount for a withdrawal?
What is the timeframe of the withdrawal process?
We make every effort to ensure the funds you withdraw are transferred in a prompt and efficient manner.
Upon completion of your withdrawal from our side, funds should be credited to your payment method of choice within timeframe relevant for your method as per below:
Credit Card – 2 to 7 business days
Wire Transfer – 2 to 5 business days
E-wallets – Up to 24 hours
Please note: in compliance with anti-money laundering regulations, Markets.com is only allowed to transfer funds to an account bearing your name. Markets.com may require additional information or documentation prior to releasing funds to your account.
