Support Centre

We’re dedicated to providing the information you need, when you need it. Because opportunities can only be found when you have the insight and expertise you need. So, whether you’re looking to speak to one of our team, want a question answering or need more insight into how trading and investing can work for you, we’ve got you covered.

We’re here to help

Phone Support

Our dedicated customer support team is here for you, round the clock, from 10pm GMT Sunday to 9pm GMT Friday.

Live Chat

Chat anytime directly to our customer support time via our live chat function. Our live chat is available 24/5 to answer your questions.

FAQs

I still haven’t received my withdrawal, what to do?

In case you did not receive your withdrawal after maximum timeframe has passed, please contact our Support team via chat or email (support@markets.com) so that we can provide you with relevant information which can be used by your bank to trace the transaction/s and credit the amounts to your account.

The maximum timeframe within which your payment can be received varies depending on the method.

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What to do if my registered card has expired but I want to place a withdrawal?

Markets.com is obliged to refund any sources used for deposit. If the bank account linked behind your inactive card is still open, you can still place a withdrawal to this card as the funds will be safely received in your account behind it after internal procedures done by your bank.

In case both your card and bank account are no longer active, please notify our support team via chat or email (support@markets.com) and provide us with an official closure letter issued by your bank.
All new payment methods require verification through a proof of ownership to be simultaneously provided upon method submission.

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Do you charge any withdrawal fees?

Markets.com does not charge any withdrawal fees. Some banks or payment providers however, may charge transaction fees according to their fee schedule. Any such fees derived from the payment methods including any exchange fees (due to currency conversion), are not covered by Markets.com and we are not liable to such reimbursement. We suggest to contact your bank for queries you may have regarding such fees.

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What is the minimum amount for a withdrawal?

The minimum withdrawal amount for the supported payment methods are listed below:

Credit/Debit card: minimum 10 USD/EUR/GBP
Wire Transfer: minimum 100 USD/EUR/GBP and 20 EUR within EU
Skrill/Neteller: minimum 5 USD/EUR/GBP

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What is the timeframe of the withdrawal process?

We make every effort to ensure the funds you withdraw are transferred in a prompt and efficient manner.

Upon completion of your withdrawal from our side, funds should be credited to your payment method of choice within timeframe relevant for your method as per below:
Credit Card – 2 to 7 business days
Wire Transfer – 2 to 5 business days
E-wallets – Up to 24 hours

Please note: in compliance with anti-money laundering regulations, Markets.com is only allowed to transfer funds to an account bearing your name. Markets.com may require additional information or documentation prior to releasing funds to your account.

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CySEC (EU)

Products

  • CFD
  • Share Dealing
  • Strategy Builder

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to EUR20,000
  • Negative Balance Protection

Markets.com, operated by Safecap Investments Limited (“Safecap”) Regulated by CySEC under License no. 092/08 and FSCA under Licence no. 43906.

FSC (GLOBAL)

Products

  • CFD
  • Strategy Builder

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Markets.com, operated by TradeTech Markets (BVI) Limited (“TTMBVI”) Regulated by the BVI Financial Services Commission (‘FSC’) under licence no. SIBA/L/14/1067.

FCA (UK)

Products

  • CFD
  • Spread Bets
  • Strategy Builder

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to GBP85,000
    *depending on criteria and eligibility
  • Negative Balance Protection

Markets.com operated by TradeTech Alpha Limited (“TTA”) Regulated by the Financial Conduct Authority (“FCA”) under licence number 607305.

ASIC (AU)

Products

  • CFD

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Markets.com, operated by Tradetech Markets (Australia) Pty Limited (‘TTMAU”) Holds Australian Financial Services Licence no. 424008 and is regulated in the provision of financial services by the Australian Securities and Investments Commission (“ASIC”).

FSCA (ZA)

Products

  • CFD
  • Strategy Builder

  • Clients’ funds kept in segregated bank accounts
  • Negative Balance Protection

Markets.com, operated by TradeTech Markets (South Africa) (Pty) Limited (“TTMSA”) Regulated by Financial Sector Conduct Authority (‘FSCA’) under the licence no. 46860.

Selecting one of these regulators will display the corresponding information across the entire website. For more information click here.

Marketsi
An individual approach to investing.

Whether you’re investing for the long-term, medium-term or even short-term, Marketsi puts you in control. You can take a traditional approach or be creative with our innovative Investment Strategy Builder tool, our industry-leading platform and personalised, VIP service will help you make the most of the global markets without the need for intermediaries.

Share Dealing in the Markets Group is only offered by Safecap Investments Limited regulated by CySEC under license number 092/08. We are now re-directing you to Safecap’s website.

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