Frequently Asked Questions

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Do you charge any Commissions on CFDs?

The Company does not charge any commission fees on CFDs.

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Is Markets.com a scam?

Markets.com is a global company with more than 5m registered accounts which is regulated in Europe, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us.
Please refer to our Fraud Watch for more information.

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Is my personal data safe with you?

The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

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Do you charge any hidden fees?

There are no hidden fees at Markets.com, and the company is mainly compensated for its services through spread and daily swap charges. For additional cost & charges information please contact our support team.

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Are my funds at risk in case of Insolvency/Bankruptcy?

All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

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Where are your offices located?

Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in it’s jurisdiction.

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What are the benefits of trading with a regulated company?

One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.

However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that investing in CFDs and Margin FX products carries a high degree of risk, and you may lose substantially more than you invest.

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Who are we and are we regulated?

Markets.com is operated by Finalto (BVI) Limited a regulated investment services firm authorised in the conduct of its activities by the B.V.I Financial Services Commission (‘FSC’) under licence number SIBA/L/14/1067.

is a global brand and trade mark used by Finalto BVI and owned by Finalto BVI (‘Markets’). Finalto BVI and Markets are subsidiaries of Playtech PLC, a company traded on the London Stock Exchange’s Main Market and a constituent of the FTSE 250 index.

Finalto BVI has the sole and exclusive use of the domain ‘www.global.markets.com’ worldwide.

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What are the official email domains of Markets.com?

The official email domains used for our communication are:

@Markets.com
@MARKETSMAIL.COM

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

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Payment Methods

MARKETS.COM A GLOBAL BRAND

The domain global.markets.com is solely and exclusively operated by Finalto (BVI) Ltd which is an authorized and regulated by the B.V.I Financial Services Commission (“FSC”) under the Securities and Investment Business Act, 2010, licence number SIBA/L/14/1067. Finalto (BVI) Ltd is located at Ritter House, Wickhams Cay II, Road Town, Tortola, VG1110, British Virgin Islands.

CFD and Investment Strategy Builder accounts are provided by Finalto (BVI) Ltd. Share Dealing accounts are offered in selected jurisdictions by Safecap Investments Limited (a company registered in Cyprus and regulated by CySEC under license number 092/08).

Risk Warning: Trading Foreign Exchange (Forex) and Contracts For Difference (CFD) is highly speculative, carries a high level of risk and is not appropriate for every investor. Any advice provided on this website is general advice only, and has been prepared without taking your individual objectives, financial situation or needs into account. Before deciding to trade Forex/CFDs offered by Markets.com, you should carefully consider your objectives, financial situation, needs and level of experience, and consider seeking independent professional advice. By trading, you may sustain a loss of some or all of your invested capital, therefore, you should not speculate with capital that you cannot afford to lose. You should be aware of all the risks associated with trading on margin. Please read the full Risk Disclosure Statement and Terms and Conditions.

Finalto (BVI) Ltd is a subsidiary of Playtech PLC, a company traded on the London Stock Exchange’s Main Market and a constituent of the FTSE 250 index.

For privacy and data protection related complaints please contact us at privacy@markets.com. Please read our PRIVACY POLICY STATEMENT for more information on handling of personal data.

support@markets.com
Call +44 203 150 0380

Frequently Asked Questions

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MarketsiAn individual approach to investing.

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An individual approach to investing.