Frequently Asked Questions

21 Results

Does the Company charge any inactivity fees?

Where your trading account has remained inactive for more than 3 months (90 days), we apply an inactivity fee of USD 10 per month, so as to meet the operational, administrative and compliance costs of maintaining your account. It is noted that in case you have multiple trading accounts under one username then inactivity fees will be charged once all your trading platforms are inactive. Please refer to the Terms and Conditions as to the criteria of inactivity.

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Can I trade with you on my mobile?

Yes, you can trade on the go by downloading our Markets.com application from your device’s store or accessing our website through your mobile’s browser.

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Where do I find my account number?

Your Markets.com account number can be located at the top right menu of our webtrader. Your account number starts with ‘mk’.

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My account has been disabled, what do I need to do?

In most cases, your account with us can be disabled because of expired documentation or missing information. Please reach out to our support team at support@markets.com or via LiveChat for more information.

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In what currency can I open an account with you?

The currencies for which we offer account creation are EUR, AUD, DKK GBP, NOK, PLN, SEK, USD, ZAR.

The choice of currencies for our MT4/5 platform consists of EUR, GBP, USD, AUD, CAD, JPY, PLN.

Note: if your deposit is executed in a different currency than the above, there may be conversion fees applied.

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Can I transfer my deposit to the MT4/5 platform?

Yes, to do so you need to go to the top right menu of Markets.com platform and navigate to ‘My Accounts’ tab. From the pop up window, select the ‘Funds transfer’ button and instruct your request as desired.

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Can I open/close/modify a position if I have no access to my account?

Yes, our Trading Desk can modify, close open open trades for you over the phone. You can reach them at +44 203 150 0380. They are available 24/5.

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Do you handle tax reporting?

We can provide you with supporting documentation if requested, but do not directly deal with reporting of your taxes. You may contact your local Tax authorities for more information on their procedures.

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How to open a Joint Account?

You can only hold a Joint Account with a spouse or a first-degree family relative (mother, father, brother, sister). You and your relative must both own a verified own registration, after which you will need to contact us and fill in our Joint Account application form.

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How to register for a corporate account?

The main authorized person of your company can create a registration through the normal process, while completing personal details and questionnaire based on his data. After the registration is complete, please reach out to us via support@markets.com so that we can provide you with document requirements.

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Is there a fee for inactive/dormant accounts?

Yes, any trading account held with our company into which the client has not placed a trade for a period of 90 days or more, is classified as an Inactive Account.

Such accounts are subject to a monthly charge of 10 USD, relating to their maintenance and administration. If there is no available balance in your registration, no fee will be deducted.

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Which documents are required to verify my Markets.com account?

Proof of Identification – clear copy of a valid Passport; if this is not available please provide us with a copy of your National ID or Driver’s license. Passports should be provided at your earliest convenience.

All details must be clearly visible (full name, date of birth, date of expiry, photograph, document’s number and full security strip if applicable). Proof of identification displaying initials will not be accepted as proof of identity.

Proof of Residence – clear copy of: bank or credit card statement, utility bill (e.g. water, electricity, gas, landline phone, Internet, TV Service), municipality statements.

Note that all details must be clearly visible (full name, address of residence, date of issue of the document, logo or stamp of the issuing company).

Proof of residence documents must have been issued within the last six months. All documents provided must be issued in the name of the client; third party documents will not be accepted.

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What is Enhanced Verification?

As part of our Enhanced Verification process we are required to apply Enhanced Due Diligence (“EDD”) on our clients. This enables us to meet our regulatory requirements and enforce a trading environment that is in line with the latest standards in European Economic Area (EEA) or equivalent countries. By performing EDD we are able to conduct advanced integrity and background screening for enhanced transparency. The driving factor behind our EDD implementation are the rules powered by the 4th EU AML Directive, putting extra emphasis on aspects such as the Ultimate Beneficial Ownership (UBO) and EDDr.

This information is required and collected by us in order to built your profile and ensure we have sufficient information regarding source of funds This information will not be shared with any third parties.

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How can I submit my required documents?

To submit your documents click on the Menu located in the top right corner of Markets.com platform and select the Verification Centre tab.

You can also upload documents using the Markets.com mobile app.

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What is the difference between a Demo Account and a Real Account?

Both Demo and Real accounts function under real-time market conditions. A Demo account operates with virtual funds for purposes of practice, unlike a Real account that allows you to trade with real funds.

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Can I update my account details if needed?

Once your account is fully verified, you will not be able to change your personal account details independently. If you need to update your account details, contact our support team via Livechat or support@markets.com and provide relevant information.

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I forgot my password, what do I do?

You can reset your password when you go to the top right ‘Login’ menu on our website and then click on ‘Forgot password’

Enter your registered email address to which you will receive a link to set up a new password.

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How can I file a Complaint?

To file a Complaint, click here.

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How to switch between Real and Demo mode of my account?

To switch accounts click on the Menu located at the top right corner of Markets.com platform and select the last option from the drop down ‘Switch to Demo/or Real’.

If on the mobile app:
Click on the three lined menu at the top right corner of your screen and then click on the Switch to Demo/Switch to Real tab.

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How can I extract my Account Statement?

You can extract your statement once you go to the Menu located in the top right corner of Markets.com platform.

From the drop down options, select ‘Reports’ and proceed to ‘Account Statement’. You will have the option to choose for which period you would like your transactions displayed.

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Where can I see my Account Balance & other statuses?

Your account balance and other financial information are located at the top right corner of Markets.com platform (usually toggled through the ‘$’ icon). For financial details of your MT4/5 account, go to the top right corner menu and click on “My accounts”.

Bear in mind that the Account Balance shown does not reflect profit/loss of open positions.

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CySEC (EU)

Products

  • CFD
  • Share Dealing
  • Strategy Builder

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to EUR20,000
  • Negative Balance Protection

Markets.com, operated by Safecap Investments Limited (“Safecap”) Regulated by CySEC under licence no. 092/08 and FSCA under licence no. 43906.

FSC (GLOBAL)

Products

  • CFD
  • Strategy Builder

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Markets.com, operated by TradeTech Markets (BVI) Limited (“TTMBVI”) Regulated by the BVI Financial Services Commission (‘FSC’) under licence no. SIBA/L/14/1067.

FCA (UK)

Products

  • CFD
  • Spread Bets
  • Strategy Builder

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to GBP85,000
    *depending on criteria and eligibility
  • Negative Balance Protection

Markets.com operated by TradeTech Alpha Limited (“TTA”) Regulated by the Financial Conduct Authority (“FCA”) under licence number 607305.

ASIC (AU)

Products

  • CFD

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Markets.com, operated by Tradetech Markets (Australia) Pty Limited (‘TTMAU”) Holds Australian Financial Services Licence no. 424008 and is regulated in the provision of financial services by the Australian Securities and Investments Commission (“ASIC”).

FSCA (ZA)

Products

  • CFD
  • Strategy Builder

  • Clients’ funds kept in segregated bank accounts
  • Negative Balance Protection

Markets.com, operated by TradeTech Markets (South Africa) (Pty) Limited (“TTMSA”) Regulated by Financial Sector Conduct Authority (‘FSCA’) under the licence no. 46860.

Selecting one of these regulators will display the corresponding information across the entire website. For more information click here.

Marketsi
An individual approach to investing.

Whether you’re investing for the long-term, medium-term or even short-term, Marketsi puts you in control. You can take a traditional approach or be creative with our innovative Investment Strategy Builder tool, our industry-leading platform and personalised, VIP service will help you make the most of the global markets without the need for intermediaries.

Share Dealing in the Markets Group is only offered by Safecap Investments Limited regulated by CySEC under license number 092/08. We are now re-directing you to Safecap’s website.

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