Frequently Asked Questions

15 Results

Can I deposit or withdraw funds to third parties?

We do not allow third party payments either for funding your account or for making a withdrawal. Funds can only be accepted from a source bearing the account holder’s name, and funds can only be returned to a source which bears the name of the rightful owner of the account.

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I still haven't received my withdrawal, what to do?

In case you did not receive your withdrawal after maximum timeframe has passed, please contact our Support team via chat or email ( so that we can provide you with relevant information which can be used by your bank to trace the transaction/s and credit the amounts to your account.

The maximum timeframe within which your payment can be received varies depending on the method.

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What to do if my registered card has expired but I want to place a withdrawal? is obliged to refund any sources used for deposit. If the bank account linked behind your inactive card is still open, you can still place a withdrawal to this card as the funds will be safely received in your account behind it after internal procedures done by your bank.

In case both your card and bank account are no longer active, please notify our support team via chat or email ( and provide us with an official closure letter issued by your bank.
All new payment methods require verification through a proof of ownership to be simultaneously provided upon method submission.

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Do you charge any withdrawal fees? does not charge any withdrawal fees. Some banks or payment providers however, may charge transaction fees according to their fee schedule. Any such fees derived from the payment methods including any exchange fees (due to currency conversion), are not covered by and we are not liable to such reimbursement. We suggest to contact your bank for queries you may have regarding such fees.

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What is the minimum amount for a withdrawal?

The minimum withdrawal amount for the supported payment methods are listed below:

Credit/Debit card: minimum 10 USD/EUR/GBP
Wire Transfer: minimum 100 USD/EUR/GBP and 20 EUR within EU
Skrill/Neteller: minimum 5 USD/EUR/GBP

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What is the timeframe of the withdrawal process?

We make every effort to ensure the funds you withdraw are transferred in a prompt and efficient manner.

Upon completion of your withdrawal from our side, funds should be credited to your payment method of choice within timeframe relevant for your method as per below:
Credit Card – 2 to 7 business days
Wire Transfer – 2 to 5 business days
E-wallets – Up to 24 hours

Please note: in compliance with anti-money laundering regulations, is only allowed to transfer funds to an account bearing your name. may require additional information or documentation prior to releasing funds to your account.

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How can I withdraw money from my account?

To withdraw money from your account click on the Menu located in the top right corner of platform and select Withdrawal method.

For your convenience, you can also withdraw using the mobile app.

Funds will be returned to clients with the same payment method used to deposit, up to the deposited amount. For example, if a deposit is made by credit card, funds will be returned to the same credit card.

Credit card deposits are prioritized and will be refunded first, (with priority given to deposits made within the last 12 months), followed by other forms of withdrawal methods.

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What is the minimum amount for deposit?

The minimum amount to deposit is the equivalent of 100 in the following currencies:

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What payment methods does accept for adding funds?

The following payment methods are accepted:
Credit card
Wire transfer

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Why was my attempt to add funds unsuccessful?

Adding funds to your account could be successful but in pending status. This can happen when the account or payment verification process is not complete.

To complete the full verification process, please provide the required documents, explained and listed in detail under Account Verification in the FAQs.

– Log in to your account.
– Select Verification Centre.
– Upload the necessary documents using the Upload Documents option.
Please note: verification of documents may take up to 24 business hours to review after submission. You may receive additional instructions via email after uploading your documents.

Otherwise, you may need to contact support if the issue persists and consider checking the matter with your payment provider.

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Is it safe to use my bank card on

At, we understand that the security of your funds is a primary concern. Rest assured that we implement and adhere to strict financial guidelines and regulations, both internally and with external parties, as security is a top priority.

Safety measures include but are not limited to:
– In accordance with financial regulations, client funds are segregated from operational funds, and are monitored on a daily basis.
– We comply fully with financial regulations requirements, among which is the holding of sufficient capital in order to safeguard client funds.
– We use a combination of advanced technical and physical safeguards to protect all data systems.
– Rigorous firewalls and Secure Sockets Layer (SSL) software is used to protect information during transmission.
– All communication between our clients and data servers is encrypted.

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When will funds appear in my account?

The time it takes for funds to appear in your account may vary depending on the payment method used:

Credit/debit cards take approximately 24 hours to process upon receipt.
Please note: upon completion of your Onboarding Process, your funds will be credited immediately in your trading account.
Wire transfer take approximately 1 – 2 business days to process upon receipt.

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Is there a fee for adding funds? does not charge clients for adding funds to their accounts. However, we recommend that you check with your payment service provider for any transaction fees or additional charges.

Please Note: clients adding funds of over $2,500 will be reimbursed by for any external transaction fees that are charged.

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How can I add funds to my account?

To add funds in your trading account:
– Click on the Menu located in the top right corner of platform.
– Choose the ‘Add Funds’ option.
– Select your desired method

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What currency can I use to add funds?

We accept funds in the following currencies:

Further currency options are also available in the Deposit Section of platform.

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  • CFD
  • Share Dealing
  • Strategy Builder

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to EUR20,000
  • 1,000,000 insurance cover** 
  • Negative Balance Protection, operated by Safecap Investments Limited (“Safecap”) Regulated by CySEC under licence no. 092/08 and FSCA under licence no. 43906.



  • CFD
  • Strategy Builder

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection
  • $1,000,000 insurance cover**, operated by Finalto (BVI) Ltd Regulated by the BVI Financial Services Commission (‘FSC’) under licence no. SIBA/L/14/1067.



  • CFD
  • Spread Bets
  • Strategy Builder

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to GBP85,000
    *depending on criteria and eligibility
  • £1,000,000 insurance cover** 
  • Negative Balance Protection operated by Finalto Trading Ltd. Regulated by the Financial Conduct Authority (“FCA”) under licence number 607305.



  • CFD

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection
  • $1,000,000 insurance cover**, operated by Finalto (Australia) Pty Ltd Holds Australian Financial Services Licence no. 424008 and is regulated in the provision of financial services by the Australian Securities and Investments Commission (“ASIC”).

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**Terms & conditions apply. Click here to read full policy.

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Share Dealing in the Markets Group is only offered by Safecap Investments Limited regulated by CySEC under license number 092/08. We are now re-directing you to Safecap’s website.


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