Frequently Asked Questions

7 Results

How do I protect my data online?

You should always be cautious of unsolicited approaches via emails, texts, calls and social media channels. Never give out your personal information through these platforms and always check whether the email address appears slightly different to the official one. Websites should always be https://secured and do not download any files or programs from unknown sources to any of your devices.

Please always keep in mind that reputable companies will never ask for your personal account or payment information. If you have any suspicions, then please contact us immediately through Customer Support.

Our Data Protection Office is ensuring GDPR compliance within markets.com. The company is regularly audited by internal and external parties against all controls and monitoring tools used to protect our systems and data. For any questions or to make a complaint, please contact privacy@markets.com.

For more information on how to keep yourself protected online, please check out our online security page: https://global.markets.com/en/support/fraud/

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How long will you keep my data for?

We store your personal data for as long as necessary and in relation with the following periods:

– 5 years from the date of termination of your Customer account.

– Any retention period required by law.

– Any need to store records beyond the above periods in order to handle potential audits, tax matters or for the establishment, exercise or defence of legal claims.

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Do you share my data with any external parties?

We may share your information with a range of recipients such as regulators, financial institutions, public authorities, professional advisers, auditors and insurers. However, we will only disclose personal data about you to the extent that it is permitted under the GDPR regulations. If you would like to find out more about the external parties we share your information with then please check out our Privacy Policy.

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What type of data do you hold on me?

The personal data that we process about you as a client include:

– Identification information, residence and contact information.

– Records in relation to our business agreement with you which involves the data deriving from the usage of our platforms, mobile apps, recorded telephone lines, office buildings and marketing activities.

– Know your customer (“KYC”) records, including passport details, social security numbers, data and place of birth, source of wealth, relationships with public officials.

– Financial information such as bank account details, income, assets, outgoings.

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What are the purposes of processing my data?

In order to fulfil our business relationship with you, we must collect this data to satisfy both legal and regulatory requirements. As a financial institution operating under strict regulations, we are bound to collect this information from you to operate in accordance with law.

The processing of your data is conducted on the information you provide us as well as external sources which is publicly available (e.g. the press, registers of companies, online websites, social media platforms etc.) and anti-fraud databases, sanctions lists.

The purposes of which we process your personal data is further explained below:

– To fulfill the performance of a contract
At the beginning of our business relationship with you, we are obliged to collect relevant information to satisfy the requirements of making a contract valid. For more information, please review our Privacy Policy.

– To comply with legal obligationsAs a financial services investment firm, we are subject to a number of legal implications that require us to collect, store and disclose or otherwise process personal data in the form of KYC checks, anti-money laundering purposes or to respond to investigations conducted by regulators, police, tax or other public authorities.

– Legitimate interestsWe rely on our legitimate interests when we process your personal data in connection with the operation of our business. This includes business analysis and development of products and services, Information Technology security, telephone recordings and monitoring of electronic communications for business and compliance purposes, prevention of financial crime, audits and establishing legal claims.

– On the basis of your consent In order to process your data, we are required to obtain your consent at the beginning of the business relationship. You can withdraw your consent to any types of marketing communications you receive from us in the form of calls, texts, pushes and calls. However, if you withdraw your consent to our Terms and Conditions and Privacy Policy, we will have to discontinue providing our services to you. Please note, that you are able to withdraw your consent at any time by contacting Customer Support or privacy@markets.com.

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Why do you collect my personal data?

The information we collect from you helps us fulfil our obligations under Anti-Money Laundering laws and regulatory reporting requirements. These details are provided by you through the registration stage and each time you register a new payment method with us or in any way refresh or update your information.

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Who is responsible for the processing of my data?

Tradetech Markets (BVI) Limited regulated by the FSC under licence number SIBA/L/14/1067 which is located at Ritter House, Wickhams Cay II, Road Town, Tortola, VG1110, British Virgin Islands

Tradetech Markets (BVI) Limited is the entity in which collects your data. For any further information or to report a suspicious complaint, please contact customersupport@markets.com or privacy@markets.com immediately.

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CySEC (EU)

Products

  • CFD
  • Share Dealing
  • Strategy Builder

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to EUR20,000
  • Negative Balance Protection

Markets.com, operated by Safecap Investments Limited (“Safecap”) Regulated by CySEC under licence no. 092/08 and FSCA under licence no. 43906.

FSC (GLOBAL)

Products

  • CFD
  • Strategy Builder

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Markets.com, operated by TradeTech Markets (BVI) Limited (“TTMBVI”) Regulated by the BVI Financial Services Commission (‘FSC’) under licence no. SIBA/L/14/1067.

FCA (UK)

Products

  • CFD
  • Spread Bets
  • Strategy Builder

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to GBP85,000
    *depending on criteria and eligibility
  • Negative Balance Protection

Markets.com operated by TradeTech Alpha Limited (“TTA”) Regulated by the Financial Conduct Authority (“FCA”) under licence number 607305.

ASIC (AU)

Products

  • CFD

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Markets.com, operated by Tradetech Markets (Australia) Pty Limited (‘TTMAU”) Holds Australian Financial Services Licence no. 424008 and is regulated in the provision of financial services by the Australian Securities and Investments Commission (“ASIC”).

FSCA (ZA)

Products

  • CFD
  • Strategy Builder

  • Clients’ funds kept in segregated bank accounts
  • Negative Balance Protection

Markets.com, operated by TradeTech Markets (South Africa) (Pty) Limited (“TTMSA”) Regulated by Financial Sector Conduct Authority (‘FSCA’) under the licence no. 46860.

Selecting one of these regulators will display the corresponding information across the entire website. For more information click here.

Marketsi
An individual approach to investing.

Whether you’re investing for the long-term, medium-term or even short-term, Marketsi puts you in control. You can take a traditional approach or be creative with our innovative Investment Strategy Builder tool, our industry-leading platform and personalised, VIP service will help you make the most of the global markets without the need for intermediaries.

Share Dealing in the Markets Group is only offered by Safecap Investments Limited regulated by CySEC under license number 092/08. We are now re-directing you to Safecap’s website.

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