FAQs

If the Demo Account has no new positions for a period of 90 days, it will be set to inactive and any existing open positions will be liquidated.

The personal data of clients are processed in accordance with our privacy policy which may be found on our website. the data is stored in our client management systems and retained in accordance with our retention policy.

All relevant information can be found in our privacy policy.
 

According to legal and regulatory obligations, Finalto BVI Investments is required to verify your identity and residential address. For this purpose, Photo ID and proof of residence may be required.

In opening an account with us, traders agree to comply with all applicable money laundering and counter terrorism financing laws and regulations, including, but not limited to, the requirement to provide satisfactory evidence of identity, residential address, source of funds, etc. Our company will not establish a business relationship with an individual unless and until the client’s identity and residential address have been successfully verified, and/or all necessary documents have been received and verified. This is to protect both the client and us from fraud, as well as guard client privacy, and is therefore part of our standard due diligence process. We reserve the right to impose additional due diligence requirements upon requirement.

Your account balance and other financial information are located at the top right corner of markets.com platform (usually toggled through the ‘$’ icon). For financial details of your MT4/5 account, go to the top right corner menu and click on “My accounts”.

Bear in mind that the Account Balance shown does not reflect profit/loss of open positions.

To switch accounts click on the Menu located at the top right corner of markets.com platform and select the last option from the drop down ‘Switch to Demo/or Real’.

If on the mobile app:
Click on the three lined menu at the top right corner of your screen and then click on the Switch to Demo/Switch to Real tab.

You can reset your password when you go to the top right ‘Login’ menu on our website and then click on ‘Forgot password’

Enter your registered email address to which you will receive a link to set up a new password.

Both Demo and Real accounts function under real-time market conditions. A Demo account operates with virtual funds for purposes of practice, unlike a Real account that allows you to trade with real funds where you should consider the risks related to the potential loss of some or all of your invested capital.

Yes, any trading account held with our company into which the client has not placed a trade; opened or closed positions; and/or made a deposit into the account for a period of 90 days or more, is classified as an Inactive Account.

Such accounts are subject to a monthly charge of 10 USD, relating to their maintenance, administration and compliance manegment of such Inactive accounts. If there is no available balance in your registration, no fee will be deducted.

The main authorized person of your company can create a registration through the normal process, while completing personal details and questionnaire based on his data. After the registration is complete, please reach out to us via support@markets.com so that we can provide you with document requirements.

You can only hold a Joint Account with a spouse or a first-degree family relative (mother, father, brother, sister). You and your relative must both own a verified own registration, after which you will need to contact us and fill in our Joint Account application form.

We can provide you with supporting documentation if requested, but do not directly deal with reporting of your taxes. You may contact your local Tax authorities for more information on their procedures.

Yes, to do so you need to go to the top right menu of markets.com platform and navigate to ‘My Accounts’ tab. From the pop up window, select the ‘Funds transfer’ button and instruct your request as desired.

 Yes, our Trading Desk can modify, open or close trades for you over the phone. You can reach them at +44 2080 979 794.

The currencies for which we offer account creation are EUR, AUD, DKK GBP, NOK, PLN, SEK, USD, ZAR.

The choice of currencies for our MT4/5 platform consists of EUR, GBP, USD, AUD, CAD, JPY, PLN.

Note: if your deposit is executed in a different currency than the above, there may be conversion fees applied.

In most cases, your account with us will be disabled because of expired documentation or missing information. Please reach out to our support team at support@markets.com or via LiveChat for more information.

Your markets.com account number can be located at the top right menu of our WebTrader. Your account number starts with ‘mk’.

Yes, you can trade on the go by downloading the markets.com mobile app from your device’s app store. Or, alternatively, you can access the web app through your mobile’s browser. 

You can extract your statement by heading to the Menu in the top right corner of your markets.com platform. 
From the drop-down options, select ‘Reports’ and proceed to ‘Account Statement’. You will have the option to choose for which period you would like your transactions displayed.
 

To file a Complaint, click here.

Once your account is fully verified, you will not be able to change your personal account details independently. If you need to update your account details, contact our support team via Livechat or support@markets.com and provide relevant information.

To submit your documents click on the Menu located in the top right corner of markets.com platform and select the Verification Centre tab.

You can also upload documents using the markets.com mobile app.

As part of our Enhanced Verification process we are required to apply Enhanced Due Diligence (“EDD”) on our clients. This enables us to meet our regulatory requirements and enforce a trading environment that is in line with the latest standards in European Economic Area (EEA) or equivalent countries. By performing EDD we are able to conduct advanced integrity and background screening for enhanced transparency. The driving factor behind our EDD implementation are the rules powered by the 4th EU AML Directive, putting extra emphasis on aspects such as the Ultimate Beneficial Ownership (UBO) and EDDr.

This information is required and collected by us in order to build your profile and ensure we have sufficient information regarding source of funds This information will not be shared with any third parties.

Where your trading account has remained inactive for more than 3 months (90 days), we apply an inactivity fee of USD 10 per month, so as to meet the operational, administrative and compliance costs of maintaining your account. It is noted that in case you have multiple trading accounts under one username then inactivity fees will be charged once all your trading platforms are inactive. Please refer to the Terms and Conditions as to the criteria of inactivity.

“Withholding Tax” is a tax deducted from earnings or from payable funds and is paid directly to the government by the payer of this income.

As such, the tax amount is “withheld” by the company from funds payable to the recipient (dividend).

For more information, please refer to our Terms and Conditions.

Yes, in accordance with applicable US legislation, when you trade CFDs on US Instruments. markets.com will deduct a default withholding tax of 30% on dividends payable on US instruments. The Company will be withholding the default 30% tax unless the Company is provided with a valid W8 or W9 form as applicable. For more information, please refer to our Terms and Conditions.

markets.com offers a wide range of instruments. You can trade CFDs on our multi-asset platform, giving you unparalleled control over the way you trade.

One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.

However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that trading in CFDs and Margin FX products carries a high degree of risk, and you may lose some or all of your invested capital.

Markets.com is operated by Finalto (BVI) Limited which is an authorized and regulated by the B.V.I Financial Services Commission (“FSC”) under the Securities and Investment Business Act, 2010, license number SIBA/L/14/1067.

Markets.com is a global brand and trade mark used by Finalto (BVI) Limited and owned by Finalto (IOM) Limited.

Finalto (BVI) Ltd has the sole and exclusive use of the domain Markets.com worldwide.

The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

markets.com is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us. 
Please refer to our Safety Online / Stay Protected Online Page for more information.

The official email domains used for our communication are:

@markets.com
@marketsmail.com

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in its jurisdiction.

All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

You should always be cautious of unsolicited approaches via emails, texts, calls and social media channels. Never give out your personal information through these platforms and always check whether the email address appears slightly different to the official one. Websites should always be https://secured and do not download any files or programs from unknown sources to any of your devices.

Please always keep in mind that reputable companies will never ask for your personal account or payment information. If you have any suspicions, then please contact us immediately through Customer Support.

Our Data Protection Office is ensuring GDPR compliance within markets.com. The company is regularly audited by internal and external parties against all controls and monitoring tools used to protect our systems and data. For any questions or to make a complaint, please contact privacy@markets.com.

For more information on how to keep yourself protected online, please check out our online security page: https://www.markets.com/about/fraud/

Although, the following are subject to certain exceptions and limitations, you have the right to:

– request for access and copies of your personal data.

– request for us to correct the data we hold on you.

– request for us to delete all of your personal information. Please note that where applicable, we are required to keep this information for up to 5 years in order to fulfil our AML obligations and therefore, such request might not be fulfilled.

– request for us to transfer your information to another provider.

– object to processing of your personal data.

– request that you will not be subject to automated individual decision-making, including profiling.

To evoke any of the above mentioned rights, please get in touch with our Customer Support Team or through privacy@markets.com

As a global operating entity, we may transfer data outside the EU/EEA in order to provide you with the best possible service. This may include transfers to third countries that do not by default ensure an adequate level of protection of your personal data. However, when data is transferred to providers in such third country, we implement appropriate safeguards to ensure the same level of compliance typically ensured by the EU jurisdictions. Additionally, your data will only be transferred to a third country if it is permitted under data protection legislation.

The personal data that we process about you as a client include:

– Identification information, residence and contact information.

– Records in relation to our business agreement with you which involves the data deriving from the usage of our platforms, mobile apps, recorded telephone lines, office buildings and marketing activities.

– Know your customer (“KYC”) records, including passport details, social security numbers, data and place of birth, source of wealth, relationships with public officials.

– Financial information such as bank account details, income, assets, outgoings.

We may share your information with a range of recipients such as regulators, financial institutions, public authorities, professional advisers, auditors and insurers. However, we will only disclose personal data about you to the extent that it is permitted under the GDPR regulations. If you would like to find out more about the external parties we share your information with then please check out our Privacy Policy.

In order to fulfil our business relationship with you, we must collect this data to satisfy both legal and regulatory requirements. As a financial institution operating under strict regulations, we are bound to collect this information from you to operate in accordance with law.

The processing of your data is conducted on the information you provide us as well as external sources which is publicly available (e.g. the press, registers of companies, online websites, social media platforms etc.) and anti-fraud databases, sanctions lists.

The purposes of which we process your personal data is further explained below: 
– To fulfil the performance of a contract 
At the beginning of our business relationship with you, we are obliged to collect relevant information to satisfy the requirements of making a contract valid. For more information, please review our Privacy Policy. 
– To comply with legal obligations 
As a financial services investment firm, we are subject to a number of legal implications that require us to collect, store and disclose or otherwise process personal data in the form of KYC checks, anti-money laundering purposes or to respond to investigations conducted by regulators, police, tax or other public authorities. 
– Legitimate interests 
We rely on our legitimate interests when we process your personal data in connection with the operation of our business. This includes business analysis and development of products and services, Information Technology security, telephone recordings and monitoring of electronic communications for business and compliance purposes, prevention of financial crime, audits and establishing legal claims. 
– On the basis of your consent 
In order to process your data, we are required to obtain your consent at the beginning of the business relationship. You can withdraw your consent to any types of marketing communications you receive from us in the form of calls, texts, pushes and calls. However, if you withdraw your consent to our Terms and Conditions and Privacy Policy, we will have to discontinue providing our services to you. Please note, that you are able to withdraw your consent at any time by contacting Customer Support or privacy@markets.com.

The information we collect from you helps us fulfil our obligations under Anti-Money Laundering laws and regulatory reporting requirements. These details are provided by you through the registration stage and each time you register a new payment method with us or in any way refresh or update your information.

Finalto (BVI) Limited regulated by the FSC under license number SIBA/L/14/1067 which is located at Ritter House, Wickhams Cay II, Road Town, Tortola, VG1110, British Virgin Islands

Finalto (BVI) Limited is the entity in which collects your data. For any further information or to report a suspicious complaint, please contact customersupport@markets.com or privacy@markets.com immediately.
 

Your data processed by us is only shared with persons within the group and/or non-affiliated third parties where required, for the basis of availability for a certain service provided to you from us and technologies used to provide it.

We do not disclose your details to any parties or entities apart from the above mentioned. All of our offices are equipped with top-notch technical devices and programs within which all data is stored on tightly secured servers therefore leakage of any form of information is not to occur.

For more detailed information, please refer to our Privacy Policy. You can raise any concerns related to your privacy to privacy@markets.com.

You can submit your request via email to support@markets.com. After received, each request is subject to a throughout review which can take up to 10 days to be conducted. Within this period, you will be further contacted with more information concerning your case.

In the event that you have financial history with us, your data must be stored on our system for at least 5 years since the date of your last transaction.

We store your personal data for as long as necessary and in relation with the following periods:
– 5 years from the date of termination of your customer account.
– Any retention period required by law.
– Any need to store records beyond the above periods in order to handle potential audits, tax matters or for the establishment, exercise or defense of legal claims.

markets.com does not charge clients for adding funds to their accounts. However, we recommend that you check with your payment service provider for any transaction fees or additional charges.

Please Note: clients adding funds of over $2,500 will be reimbursed by markets.com for any external transaction fees that are charged.

Funds will be processed to be payable to the payment method you have requested.
Note that your withdrawal payment method may change so that the refund of funds will be made to the originating method of payment used for deposits (i.e. Credit Card).

We do not allow third party payments either for funding your account or for making a withdrawal. Funds can only be accepted from a source bearing the account holder’s name, and funds can only be returned to a source which bears the name of the rightful owner of the account.

markets.com does not charge any withdrawal fees. Some banks or payment providers however, may charge transaction fees according to their fee schedule. Any such fees derived from the payment methods including any exchange fees (due to currency conversion), are not covered by markets.com and we are not liable to such reimbursement. We suggest to contact your bank for queries you may have regarding such fees.

The minimum withdrawal amount for the supported payment methods are listed below:

Credit/Debit card: minimum 10 USD/EUR/GBP
Wire Transfer: minimum 100 USD/EUR/GBP
Skrill / Neteller: minimum 5 USD/GBP/EUR

We make every effort to ensure the funds you withdraw are transferred in a prompt and efficient manner.

Upon completion of your withdrawal from our side, funds should be credited to your payment method of choice within timeframe relevant for your method as per below:
Credit Card – 2 to 7 business days
Wire Transfer – 2 to 5 business days
E-wallets – Up to 24 hours

Please note: in compliance with anti-money laundering regulations, markets.com is only allowed to transfer funds to an account bearing your name. markets.com may require additional information or documentation prior to releasing funds to your account.

To withdraw money from your account click on the Menu located in the top right corner of markets.com platform and select Withdrawal method.

For your convenience, you can also withdraw using the mobile app.

Funds will be returned to clients with the same payment method used to deposit, up to the deposited amount. For example, if a deposit is made by credit card, funds will be returned to the same credit card.

Credit card deposits are prioritized and will be refunded first, (with priority given to deposits made within the last 12 months), followed by other forms of withdrawal methods.

The minimum amount to deposit is the equivalent of 100 in the following currencies:
USD/ EUR/ GBP

The following payment methods are accepted:  
Credit card  
Wire transfer  
Skrill 
Neteller  
Zotapay

Adding funds to your account could be successful but in pending status. This can happen when the account or payment verification process is not complete.

To complete the full verification process, please provide the required documents, explained and listed in detail under Account Verification in the FAQs.

– Log in to your account.
– Select Verification Centre.
– Upload the necessary documents using the Upload Documents option.
Please note: verification of documents may take up to 24 business hours to review after submission. You may receive additional instructions via email after uploading your documents.

Otherwise, you may need to contact support if the issue persists and consider checking the matter with your payment provider.

To add funds in your trading account:
– Click on the Menu located in the top right corner of markets.com platform.
– Choose the ‘Add Funds’ option.
– Select your desired method

We accept funds in the following currencies:
USD/EUR/GBP/DKK/NOK/SEK/PLN/CZK/AED

Further currency options are also available in the Deposit Section of markets.com platform.

In case you did not receive your withdrawal after maximum timeframe has passed, please contact our Support team via chat or email (support@markets.com) so that we can provide you with relevant information which can be used by your bank to trace the transaction/s and credit the amounts to your account.

The maximum timeframe within which your payment can be received varies depending on the method.

markets.com is obliged to refund any sources used for deposit. If the bank account linked behind your inactive card is still open, you can still place a withdrawal to this card as the funds will be safely received in your account behind it after internal procedures done by your bank.

In case both your card and bank account are no longer active, please notify our support team via chat or email (support@markets.com) and provide us with an official closure letter issued by your bank.
All new payment methods require verification through a proof of ownership to be simultaneously provided upon method submission.

Funds will be processed to be payable to the payment method you have requested. 
Note that your withdrawal payment method may change so that the refund of funds 
will be made to the originating method of payment used for deposits (i.e. Credit Card).

At markets.com, we understand that the security of your funds is a primary concern. Rest assured that we implement and adhere to strict financial guidelines and regulations, both internally and with external parties, as security is our top priority.

Safety measures include but are not limited to:
– In accordance with financial regulations, client funds are segregated from operational funds, and are monitored on a daily basis.
– We comply fully with financial regulations requirements, among which is the holding of sufficient capital in order to safeguard client funds.
– We use a combination of advanced technical and physical safeguards to protect all data systems.
– Rigorous firewalls and Secure Sockets Layer (SSL) software are used to protect information during transmission.
– All communication between our clients and data servers is encrypted.

The time it takes for funds to appear in your account may vary depending on the payment method used:

Credit/debit cards take approximately 24 hours to process upon receipt.
Please note: upon completion of your Onboarding Process, your funds will be credited immediately in your trading account.
Wire transfers take approximately 1 – 2 business days to process upon receipt.

Pip Value can be variable or fixed, depending on two factors:
1. The currency pair traded, (for example: EUR/USD).
2. The base currency, (for example: EUR of the EUR/USD currency pair is the measuring currency).
To calculate pip value, divide one pip (usually 0.0001) by the current market value of the forex pair. Then, multiply that figure by your lot size, which is the number of base units that you are trading. This means that the value of a pip will be different between currency pairs, due to the variations in exchange rates.
 

Bear in mind that Buy positions close at BID price whereas Sell positions close at ASK price. When referring to the chart, please ensure that you are looking at the relevant pricing.

If you are still having issues, please reach out to our support team via support@markets.com or LiveChat and prepare your position/s ID numbers.

Depending on corporate event, price and/or quantity adjustments may be applied to your open positions in order to reflect the effect of the corporate action. For more specific information depending on your case, please reach out to our support team via support@markets.com or via LiveChat.

Upon dividend distribution by the company-issuer of the underlying shares in a CFD, we apply a respective adjustment to your trading account on the ex-dividend date. The amount of dividends paid will depend on the company payout, and not on markets.com. Depending on the position, dividends can be credited or debited from your trading account. 
 

To add an instrument to your Favorites while on the platform, mark the star next to your instrument of choice’s name. To remove the instrument from your Favorites, unmark the star.

Specific CFDs on our platform have a Rollover date and are automatically rolled over to the next monthly contract for the respective instrument. Expiration dates – including weekly expiration dates – are posted on our website. You’ll also find rollover dates listed in the information box for the relevant instruments in our trading platform. 

markets.com offers the following Indicators: Trading Central, ADX, ADXR, Acceleration/Deceleration, Accumulation Swing Index, Accumulation/Distribution, Aroon Indicator, Aroon Oscillator, Average True Range, Awesome Oscillator, Bollinger Bands, CCI, CSI, Center of Gravity Oscillator, Chaikin Oscillator, Chaikin Volatility, Chande Momentum Oscillator, DEMA, DMI, DeMarker, Detrended Price Osc, Dynamic Momentum Index, EMA, EMA Envelope, Elder Ray, Fast Stochastic, Force Index, Forecast Oscillator, Full Stochastic, Gator Oscillator, H-L Volatility, Ichimoku, Inertia, Intraday Momentum Index, Kairi Relative Index, Keltner Channels, Linear Regression Channel, Linear Regression Curve, Linear Regression Slope, MACD, Market Facilitation Index, Mass Index, Median Price, Momentum, Money Flow Index, Negative Volume Index, On Balance Volume, Oscillator, Parabolic SAR, Percent Change, Percent of Resistance, Percentage Price Oscillator, Price Channel, Price Oscillator, Price and Volume Trend, ROC, Relative Strength Index, Relative Vigor Index, Relative Vigor Index SMA, Relative Volatility Index, SMA, SMA Envelope, STARC Bands, Schaff Trend Cycle, Slow Stochastic, Smoothed Rate of Change, Spearman, Standard Deviation, Standard Deviation Channel, Standard Error Bands, StdDev Volatility, Swing Index, TEMA, TMA, TRIX, Time Series Forecast, True Strength Index, Typical Price, Ultimate Oscillator, Vertical Horizontal Filter, Volume Weighted Average Price, WMA, WMA Envelope, Weighted Close, Wilders Smoothing, Williams AD, Williams Alligator, Williams Percent Range and ZigZag.

To keep your positions open, you need to maintain a certain margin level within your account. This margin is calculated as a percentage of the total value of your ongoing trades. If your margin falls below this level – currently 50% - then the system may start closing your trades to protect you from further losses. (Starting with the trade that has the biggest open loss.) You can increase your margin level by either making further investments or decreasing your open position exposure.  

markets.com offers a vast variety of instruments, including shares, currencies, indices, bonds CFDs and commodities.

Overnight Swap (Swap Fee) is the process whereby the settlement of a deal is rolled forward to another value date, and a charge is levied based on the difference in the interest rates of the two currencies. Every day at 21:00 GMT, open positions are rolled over to the next day and the positions gain or lose interest based on the interest differential between the bought and sold currencies.

The Swap is charged triple on Wednesdays For FX pairs and triple on Fridays for all other assets in order to compensate for the upcoming weekend.

To calculate applied Swaps you can use the following formula:
(Overnight Swap (Swap Fee) %) x (Last mid-price at 21:00 GMT) x (Quantity) x (number of days held open)
Last mid-price = (Closing Bid + Closing Ask)/2

Overnight Swap (Swap Fee) % could be found in each instrument’s Information box.

The Spread on our platform is Floating. This means that the Spread we have can vary throughout the day depending on various market factors such as liquidity or volatility. Floating spread means that when liquidity is high and volatility is low, it can adjust accordingly and tighten. 

The maximum leverage for Retail clients is 1:300. Some instruments, however, have maximum leverage ratio of their own which you may check here: https://www.markets.com/trade/cfd-trading.

Yes, we offer a variety of Trading Notification Services to keep you updated on important events happening in the market. These include push notifications, SMS messages, emails and pop-ups in our trading platform. You can enable these alerts from the top right menu on the markets.com platform. Just click ‘Settings’ and then ‘Notifications’.  

To open one of the above orders, select your direction (Buy or Sell) and from the New Order window, follow up by clicking on the ‘Advanced’ option.

If you have selected Buy, you will be allowed to place a Buy Limit or Buy Stop Order. If you have selected Sell, you will be allowed to place a Sell Limit or Sell Stop Order.

To add an indicator to your chart, navigate to the ‘Indicators’ button on top of the chart (if on Advanced mode) or click on the icon from the menu available on our chart (if on Basic mode).

The trading hours vary depending on the type of instrument. You may view a full list of them here: https://www.markets.com/trade/trading-hours.

Opening or Closing times may also be altered by markets.com due to liquidity and risk management considerations.

Stop Loss and Take Profit are protection orders which allow you to protect yourself against further losses or lock-in your profits when you are not able to monitor your positions.
Stop Loss limits an investors loss on a specific level. On our platform stop-loss can be set based on rate, USD value, % of Margin. 
Take Profit fills only when the predefined instrument price is reached. On our platform take-profit can be set based on rate, USD value, % of Margin. 

CFD (Contracts for Difference) allow investors to execute leveraged long-term or short-term trades, with a broad selection of instruments. CFDs are a flexible and accessible trading option that is based on the change of price in multiple commodity and equity markets, with leverage and immediate execution. Trading on CFDs allows you to speculate with price movement of stocks without actually owning them.

Spread is the difference between the Bid price and the Ask price and is charged upon the opening of your trade.

For example, if the quote for the EUR/USD currency pair is 1.2910 against 1.2911, then the Spread is 1 pip.

Required Margin refers to the amount required for you to open a position and is derived through the following formula:
(volume x current price) / leverage + (volume x spread) = total required margin

For example: If you buy 10 barrels of oil at 51.30, then the calculation for Required Margin is:
(10*51.30)/100 + (10*0.03) = 5.43 USD

Used Margin is the sum of margin currently used for your open positions and is calculated by adding up all of the initial margins of all of your open positions.

Pip is the acronym for Price Interest Point, which is the smallest price move that a given exchange rate can make.

markets.com provides a variety of tools that traders can use and find helpful along with their trading. Better insights into the market gives you more understanding, which can help you make crucial decisions when it comes to your trades.

MetaTrader4 offers professional tools to high level traders. Benefits include increased leverage levels and your own dedicated personal account manager. 

With markets.com we offer leveraged trading on thousands of CFD stocks with low spreads. Visit our Full CFD Instrument List https://www.markets.com/trade/cfd-asset-list/ where you can find trading conditions for our over 400 instruments.

You can manage your account's leverage settings from markets.com platform, Leverage settings. 

You can manage your account's leverage settings from markets.com platform, Leverage settings. 

You can select your location's time zone through your markets.com trader, Localization - Time Zone

Yes, most of the symbols we offer are available for adding as well as modifying pending and protection orders when they are out of their trading sessions. If you revised your sentiment, you can update your orders 24/7.

My Portal on your markets.com webtrader displays all your accounts with us. Select any account that you would like to use and enjoy our services.

Simply log into your account through our markets.com website, and head to the My Portal area in the top-right of the screen. Here, you’ll find the links to download MT4 & MT5. 

Yes, you can log in to both the mobile app and your web browser at the same time, if you want to. 

Yes. You can locate a currency converter on markets.com Web Platform. Every single FX pair has a Converter where you can convert between the base and quote currency.

Net P/L is what you are left with after all the cost & charges are taken into account, while gross P/L is simply the difference between your opening price and current price multiplied by the quantity you hold.

During periods of market stress, exchanges may impose short-selling restrictions during periods of market stress in an effort to reduce volatility. In these cases, markets.com reserves the right to follow the exchange restrictions. 

You can open as many positions, on each direction as you wish. markets.com does not impose any restriction on number of positions that can be opened at once. We do not have netting, meaning your positions will not be aggregated into one single position.

If a cash index is price-weighted, we will add cash dividends into your account. Accounts holding long positions will be credited with the dividend and accounts holding short positions will be debited with the dividend.

To ensure that you're well-informed about your trades, you can easily locate the rollover date for each CFD by visiting its respective asset class page on the markets.com website. Rollover means switching to a new futures CFD contract - it can affect the underlying contract's value and expiry date. It's crucial to be mindful of the rollover date for each CFD on Futures as it can significantly impact your trading outcomes. 
 

You can start trading CFDs on Indices by signing up to markets.com and using either our desktop platform or mobile app. These can be further enhanced with MT4 and MT5 integrations.

No, we do not offer delivery as CFDs do not entitle traders to underlying assets. CFDs allow investors to speculate on the price movements of commodities, but they do not represent ownership of those commodities. The benefits of trading commodities with CFDs are that without owning the underlying asset you can benefit from better flexibility, liquidity and lower costs.

A bond is a debt security issued by a government, corporation or other entity to raise capital. When a trader buys a bond, they are effectively loaning money to the issuer in exchange for regular interest payments and the return of the principal at maturity. Bonds have a fixed term, or maturity, which can range from a few months to several decades.

CFDs allow you to speculate on the price of an instrument without actually owning it. It is because of this that your trading outcome is only based on the price fluctuation of the bond. Therefore, you are not entitled to receive bond yields when trading with bond CFDs.

A TNOTE refers to the Treasury Note. It is a debt security issued by the US Treasury with a maturity of 2 to 10 years, while a TBOND refers to a Treasury Bond, another type of debt security issued by the US Treasury with a maturity of 10 to 30 years. Both are considered lower-risk investments and are commonly traded in financial markets, but one has a longer maturity date attached. 

The base currency is the first currency in a currency pair, it represents how much of that currency is needed to buy one unit of the quote currency - which is the second currency in the pair. For example, USD/GBP quotes how much USD is needed to buy a single GBP.

By holding a CFD you just speculate on the price fluctuation of a particular share, you do not own the underlying.

By holding a CFD you just speculate on the price fluctuation of a particular share, you do not own the underlying. Hence CFD holders do not have voting rights.

Only for Us stocks. We charge 30% WTH on US Stocks’ share dividends.

When a company pays dividends, its stock price is expected to drop approximately as much as the dividend paid. Hence if you're holding a short CFD position in the stock on the day of the ex-dividend date, your position will increase in value. markets.com will debit your account by the amount of the dividend. You will not gain or lose anything by holding a CFD position in a stock that pays a dividend.

No, CFD stocks can not be transferred broker-to-broker.

Yes, we offer major and minor FX pairs on all our platforms, MT4, MT5 and our markets.com Trading Platform.

No, Forex CFD trading involves trading contracts for difference (CFDs) based on the foreign exchange market, while traditional forex trading involves buying and selling actual currency pairs.

The amount of leverage offered on cryptocurrencies will vary depending on your jurisdiction. Up to 1:2 in CySec(EU) & ASIC(AU). Whereas other jurisdictions such as (BVI/SA) offer up to 1:20. You can enjoy leveraged trading 7 days a week, 24 hours a day. 

The costs of trading Crypto CFDs include an overnight swap (when open position is held overnight), conversion fee (when deposit currency is other than USD) and the spread—the difference between the bid price (purchase price) and the offer price at the time you trade. 

No, you don’t need a crypto wallet to trade CFD Cryptos with markets.com. You can trade Crypto CFDs by speculating on their price movements without actually owning them.

The amount of leverage offered on cryptocurrencies will vary depending on your jurisdiction. Up to 1:2 in CySec(EU) & ASIC(AU). Whereas other jurisdictions such as (BVI/SA) offer up to 1:20. You can enjoy leveraged trading 7 days a week, 24 hours a day. 

Crypto CFD instruments can be shorted at any time without borrowing costs because the trader doesn't own the underlying asset.

Cryptocurrency trading with markets.com offers 26 cryptos + 1 CryptoBlend.

 An IPO stands for initial public offering. It is the first time a company's stock is offered for sale to the public.

An IPO is priced by the investment bank underwriting the offering through a process called bookbuilding. The bank gauges demand from investors and sets a price that reflects the perceived value of the company.

The IPO lock-up period typically lasts from 90 to 180 days. It is intended to prevent too many shares from flooding the market in the early days of the IPO. A high supply of shares could drive down the price of the IPO stock.  As soon as the lock-up period ends, you can short an IPO. Please note that markets.com reserves the rights to define what orders to accept.

The IPO share price is typically determined by the investment bank underwriting the offering, in consultation with the company's management team. The price is influenced by factors such as market conditions, investor demand, and the company's financial performance.
 

Professional traders with a markets.com are able to access a range of unique advantages, such as increased leverage, and your own dedicated personal account manager.

Get exposure to CFDs on the major government bonds by opening a leveraged position through our markets.com platform. Our wide range of bonds will let you speculate on the price of the bond without owning the instrument itself. Take a long or short position, and adjust your order easily through Markets.com mobile app, webtrader and/or MT4/5.

- Get exposure to an entire sector or market with a single position
- Competitive spreads
- Most of our indices trade around the clock
- We offer both spot and future CFD indices
- If an index is price-weighted, we will add cash dividends into your account

Proof of Identification – clear copy of a valid Passport; if this is not available please provide us with a copy of your National ID or Driver’s license. Passports should be provided at your earliest convenience.

All details must be clearly visible (full name, date of birth, date of expiry, photograph, document’s number and full security strip if applicable). Proof of identification displaying initials will not be accepted as proof of identity.

Proof of Residence – clear copy of: bank or credit card statement, utility bill (e.g. water, electricity, gas, landline phone, Internet, TV Service), municipality statements.

Note that all details must be clearly visible (full name, address of residence, date of issue of the document, logo or stamp of the issuing company).

Proof of residence documents must have been issued within the last six months. All documents provided must be issued in the name of the client; third party documents will not be accepted.

National Client Identifier (“NCI”) – As part of our regulatory reporting obligations we are required to verify your NCI. To validate your NCI, you need to provide us with the documents indicated above. Based on your nationality, additional documentation may be required such as a clear copy of a Citizen Card, Taxpayer card, Passport, National Insurance number, National Identification number, document indicating your fiscal code, etc. In cases where documents with the highest priority are not available, we may proceed by creating a CONCAT. The CONCAT will be created by using information that you have already provided during your registration, such as your date of birth and name.

Enhanced Verification – As part of your account verification, additional information might be required in order to meet our regulatory requirements. Information that might be requested from you for these purposes can include:

– Proof of Phone Number – This can be a document verifying your phone number (mobile or landline). This can be: a phone bill, a tax statement, a bank statement, a pay slip or any other official document issued by a third party which carries your name and phone number. The document must indicate your full name as per your identification documents. In order to approve the submitted document, we will contact you on the phone number indicated in the document.

– Bank Confirmation Letter – Letter from your banking institution, based in the EEA or an equivalent country, which includes and verified your Full Name, Address, Date of Birth and Passport/ID number. If the passport or ID number is different to the one on the identification document previously submitted we will require a clear copy of it.

Apart from markets.com Web platform we also Offer MT4 and MT5 platforms.

Yes! Top right Menu on your markets.com platform  > My portals > Fund transfer 

By going to the top right menu on your Markets.com platform > My Portals > Add new account 

Markets.com platform top right menu > My portals. All existing account will be on the left side of the screen.

Once an MT4/5 account is created, an automatic email is sent to your registered email address, where we indicate your Account number (User name). Password for any of your accounts is always the same as your Markets.com password.

Contact Support via Email on Support@markets.com or Live chat for the request to be processed.

Top Right menu of your markets.com > verification center > verify card.

Top right menu of your Markets.com Platform > Setting > Localization.

By reaching out to our Support at Support@Markets.com or Live chat.

Various reason can apply , Instrument is out of trading hours, instrument is halted by the exchange, or due to low liquidity from the exchange.

In all cases when you do not have access to your trading account, however you wish to close/modify any of your opened positions or to open new ones, you can contact our Dealing Desk at: +357-2-203-0583, as this department will be able to fulfill your requests manually.

You can install and use EAs of your choice only on our MT4 and MT5 Platforms.

 An ETF, or exchange-traded fund, is a type of investment fund that is traded on a stock exchange. ETFs are designed to track the performance of a specific index, commodity, or basket of assets, and they provide investors with exposure to a diversified portfolio of assets. ETFs are similar to indices but offer more flexibility as they can be traded throughout the day.
 

With markets.com you can trade ETF CFDs. Simply log in to your markets.com account and locate the ETFs tab. 

Yes, you can trade ETFs on margin with markets.com using CFDs. ETFs, like stocks, can be traded on margin in the same way.

markets.com provides traders with easy-to-use trading applications and functionalities to assist them in their trading and strategies. When trading ETFs with CFDs, you do not own the underlying asset itself. As such, you only speculate on the rise or fall of its price. Common trading strategies apply. A CFD investor can go short or long, set stop and limit orders, and apply trading scenarios that align with his or her objectives.

You can download the trading app on your iOS or Android devices via the relevant app store. Also, you can find links to download the app at the footer of all markets.com pages. See the links below to download the app as well: 
Download markets.com trading app on iOS (iPhone) 
Download markets.com trading app on Android

You can deposit any time using your mobile application into your Trading Platform, by simply following the path:  Account/My account/Add funds

Once you have your new phone sorted, you can re-download our mobile trading app. Because your account is protected by a password, you can simply log in to the app on your new phone using your old password. If you’re worried your password might have been compromised, you can change it within your account when you log back in. 

MetaTrader 5 is an all-in-one state of the art multi-asset trading platform for professional traders. It offers tools for comprehensive technical and fundamental price analysis, as well as the use of algorithmic trading applications (trading robots, Expert Advisor).
 

While profit is always a possibility when trading there is also a very real risk of incurring losses. Rather than focusing on quick and easy profits, traders should concentrate on risk management and discipline if they want to recieve steady and consistant favourable trades. There is no guarantee of profit when trading CFDs of any kind and it is important to conduct a high level of due dilligence before making financial decisions.

Forex profit and loss is calculated based on the difference between the purchase and sale price of a currency pair. If the sale price is higher than the purchase price, the trader makes a profit. Conversely, if the sale price is lower than the purchase price, the trader incurs a loss. The profit or loss amount is calculated in the base currency of the account and is influenced by factors such as lot size, leverage, and pip value.

If a you hold a CFD position overnight you will be subject to a rollover fee or 'Overnight Swap'. You can avoid Overnight Swaps by closing your position before the trading session concludes.

In case your personal situation is hindering your trading ability, we recommend utilising the resources provided on Our Commitment to Consumer Protection page. Moreover, if you need to take a break from trading, we provide the option of voluntarily restricting your access to the markets via our Vulnerability and Opt-Out Forms. 
 

At markets.com we take consumer protection very seriously. We provide a wealth of resources to help keep our customers informed and make sure that our service is as transparent as possible. You will never be charged any hidden fees or commissions. Additionally, we encourage our users to make use of our Education Center to make sure that you have a full understanding of the risks involved before opening a position.

For additional information on the world of trading we recommend checking out our Education Center. Here you will find a variety of resources including ""How to"" guides, glossary definitions, webinar recordings and a wealth of other materials that provide detailed explanations of the various trading orders and mechanisms available on the platform. This empowers traders with better control over their trading decisions by increasing their knowledge and understanding of financial markets. You can also start by trying a demo account on the markets.com platform to test your skills and gain a deeper understanding of the risks associated with trading.

TradingView is accessible across various devices, including desktops, mobile phones, and tablets.

Integrate markets.com with TradingView to engage in CFD trading or place spread bets (limited to the UK) using advanced charts. Both platforms empower you to initiate long or short positions with a fraction of your trade's total value through leveraged trading. This allows for larger positions and increased exposure to global financial markets. However, it's crucial to acknowledge the associated risks, as leverage can amplify both profits and losses. Therefore, implementing risk-management tools is essential when trading these financial instruments.

In CFD trading, the exchange occurs based on the difference in price from the contract's opening to its closure. Spread betting involves staking a specific amount of money per point of price movement in the underlying asset and is exempt from taxes in the UK.

Utilizing markets.com on TradingView allows you the flexibility to take both long and short positions in Contracts for Difference (CFDs) across a vast array of more than 3,700 markets. This comprehensive selection encompasses stocks, equities, indices, and forex.

Registering with TradingView is free! markets.com may have some fees and costs apply. Further details can be found here.

1. Log in to your Markets.com account
2. Click on 'Account' and select ‘My Account’
3. Select ‘Add Funds’
4. Enter your deposit amount
5. Select your preferred payment method
6. Follow the on-screen instructions to complete the deposit

1. Log in to your Markets.com account.
2. Click on 'Menu' and select ‘Withdrawal’
3. Follow the on-screen instructions to complete the withdrawal
4. Funds will be returned using the same payment method as for the deposit

*Credit/debit card withdrawals: 2-7 business days; wire transfers: 2-5 business days; and e-wallets: 24 hours

1. Within your app, select ‘Discover’
2. Search or choose a Signal to follow
3. Click ‘Copy’
4. Select your 'Trade Size':
   • Fixed Size (all trades locked at a consistent size)
   • Mirror Master Size (trade size matches the Signal)
   • Proportional by Equity (trade size aligns with your equity relative to the Signal)
5. Select ‘Round up to minimum trade size’
6. Select ‘Copy existing trades’
7. Click 'Agree and Copy'

This fee is charged by the Signal Provider and is only payable when you are profitable. For example, if you copy a signal that charges a 30% fee and you make a $100 profit, your account will be charged $30.

Performance fees apply only if copiers profit above their highest previous balance (also known as High Watermark). They're charged monthly, only on profitable trades, and paid directly to signal provider's trading account.

1. Select ‘Positions’ to view your open trades
2. Click ‘Close’ on the trade you wish to stop copying
3. Select ‘Close’ again to confirm